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Today’s guest is Alex Smith, Global Product Management Lead
for iManage RAVN. He got his start at legal publishing giant
LexisNexis, where he began in online editorial work and eventually
evolved his role to product management and platform innovation. An
interest in new roles in law firms led to his time as innovation
manager at Reed Smith, a global firm where he oversaw the
firm’s Innovation Hub program that encouraged, communicated,
connected, and managed a pipeline of ideas across the firm’s
global network. Today, he oversees the product roadmap for the
search, knowledge, and AI offerings within the wider iManage
experience, bringing the voice, needs, and ideas of the customer in
service design. The common thread in his career journey is his
fascination with search and data, and the evolution of new and
emerging technologies, from CD-ROM to contract management,
artificial intelligence, semantic search, and linked data. In many
ways, Alex’s career maps the evolution of technology in the
legal sector.
Our conversation flashes back to the early days of online legal
publishing up to today’s emerging technologies. We talk about
Alex’s various work experiences, and how he uses lawyers’
penchant for talking about themselves in his work in product
design. We also discuss how he has been at the core of some of the
critical technology products in the legal industry.
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